How can i get an 0845 number

This type of phone number is commonly used for customer service and information phone lines. As they are charged at a much higher rate than landline phone numbers, they have become very unpopular with customers. Many companies have phased out the use of phone numbers, but they are still popular in many industries, including:. As mentioned above, the phone number can still be used for pre-sales customer support but it cannot be used for post-sales customer support.

The law was changed in to make it illegal for companies to use the phone number for customer service as it was decided this was unfair on the customer. Many companies moved away from numbers towards non-geographical landlines such as 03 for their customer support lines.

Calls to numbers are charged for two separate rates. The first is the connection fee which is payable to the phone company. The second is a service fee which is payable to the owner of the phone number. Insights from the world of small business telecoms, entrepreneurship and more - brought to you by the eReceptionist team. An number is pretty much the opposite of an freephone number.

The first fee is a standard connection fee paid to the phone provider. To be clear, as numbers are inbound, no outbound calls can be made from them — which is why companies often use them. The most popular uses for numbers are:.

Delivery tracking services. Event or ticket booking terminals. Paid conference call providers. Information and support lines. Generally, numbers are used when extra funding is needed. In the case of delivery tracking services and booking terminals, the excess service charge is required to cover the cost of the operator. The same goes for support landlines that use the additional service fee to help pay for support workers.

For this reason, even NHS Wales uses numbers for some of its landlines, such as those providing emergency dental support. Although numbers are strictly reserved for commercial use, they cannot be used for customer service.

In , it was made illegal for companies to use an number as a customer service line. Give your callers a bespoke professional welcome everytime, and have them routed through to the person or department they want, all according to your business day. And with loads of other great features to help you do business better and packages from an amazing 30p a day you'll appreciate the eReceptionist difference. With eReceptionist it only takes 5 minutes for you to set up your new number.

Simply choose the number you would like, decide where the call should go a landline or mobile and when customers dial your number they are instantly redirected, you can even schedule where the calls go according to your business day with our easy to use interface. Because many landline and mobile packages now include a certain amount of free calls to numbers so it's almost as good as a freephone number in many cases.

Take a free day trial of your number today - there's no contracts , no set up fees and now no limits to your company. Get started today with your number, it is risk free thanks to our Day Money Back Guarantee. My target market is in and around London so as a start-up company it keeps my over heads down to operate from Kent whilst still being able to use a London phone number.

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Choosing a telephone number that suits your business can be crucial for your potential customers.